Privacy Policy

1. Introduction and Scope

Siam Mongkol is committed to handling personal information responsibly. This policy covers information collected via this website (including its contact form) and information provided to us in person when a watch is brought in for assessment or service.

We operate primarily in Thailand and comply with the Personal Data Protection Act B.E. 2562 (PDPA), which governs the collection, use, and disclosure of personal data. Where visitors access this site from outside Thailand, we respect applicable local data protection standards.

2. Information We Collect

2.1 Information you provide directly

• Name and contact details (email address, phone number) submitted via the enquiry form
• Information about your watch provided in the enquiry form or in person
• Service records created when a watch is received for assessment or service

2.2 Information collected automatically

• Website usage data collected via analytics cookies (page views, approximate location, device type)
• Preferences stored in your browser via our cookie consent system

2.3 Legal basis for processing

• Consent — for optional cookies and marketing communications
• Contract performance — for processing enquiries and service records
• Legitimate interests — for website analytics to improve our service

3. How We Use Your Information

• To respond to enquiries and communicate about watch assessments and services
• To maintain service records for watches we have worked on
• To send service updates or follow-up information relating to a watch in our care
• To improve our website using aggregated, anonymised analytics data
• We do not send marketing communications without your explicit consent

3.1 Data sharing

We do not sell, rent, or share personal data with third parties for their own marketing purposes. We may share data with service providers who assist us in operating this website (for example, analytics providers), under strict confidentiality arrangements. If legally required, we may disclose information to authorities in Thailand.

3.2 Data retention

Enquiry data is retained for up to two years. Service records may be kept for up to five years for warranty and reference purposes. Analytics data is typically retained for up to 14 months.

4. Data Protection Measures

• This website uses HTTPS encryption for all data transmission
• Access to personal data is limited to authorised workshop staff
• We do not store payment card details — payments are handled in person
• In the event of a data breach, we will notify affected individuals and relevant authorities as required by the PDPA

5. Cookies

We use essential cookies to operate this website and optional cookies for analytics purposes. You can manage your cookie preferences at any time via the cookie consent control on our website, or by reviewing our Cookie Policy.

6. Your Rights

Under the Thai PDPA, you have the following rights with respect to personal data we hold about you:

• Access — to request a copy of the personal data we hold about you
• Rectification — to request correction of inaccurate or incomplete data
• Erasure — to request deletion of your data where there is no longer a lawful basis for holding it
• Portability — to receive your data in a structured, commonly used format
• Objection — to object to processing based on legitimate interests
• Withdrawal of consent — to withdraw any consent you have given at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

7. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies before submitting personal information.

8. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information through this website, please contact us and we will remove it promptly.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised date. Continued use of this website after changes are published constitutes acceptance of the updated policy.

10. Contact

For any privacy-related enquiries, please contact: